Last Updated: February 26, 2025
At EME-Store, we want you to be thrilled with your purchase. If something isn’t right, we’re here to help with our hassle-free return process.
1. Eligibility for Returns
- Returns are accepted within [30 days] of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (e.g., order confirmation) is required.
2. Non-Returnable Items
- Personalized or custom-made products.
- Items marked as final sale.
3. How to Return an Item
- Contact us at [your@email.com] or [your number] to request a return within [30 days].
- We’ll provide a return shipping label or instructions (if applicable).
- Ship the item back to [your return address] with tracking.
4. Refunds
- Once we receive and inspect your return, we’ll notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within [X days].
- Original shipping costs are non-refundable unless the item is defective or incorrect.
5. Defective or Incorrect Items
- If your item arrives damaged or isn’t what you ordered, contact us within [7 days] of delivery.
- We’ll cover return shipping and provide a replacement or full refund at no extra cost.
6. Exchanges
- We offer exchanges for the same item in a different size/color (subject to availability).
- Contact us to arrange an exchange following the same process as returns.
7. Shipping Costs
- Return shipping is your responsibility unless the return is due to our error (e.g., defective or wrong item).
- We recommend using a trackable shipping service; we’re not liable for lost returns.
8. International Returns
- For orders outside USA, contact us for specific instructions. Additional shipping fees or customs duties may apply.
9. Questions?
Need help with a return? Reach out:
Email: easymaxexpress@gmail.com
Phone: [(786) 384 1956